Refund and Cancellation Policy

Cancellation Policy

1. Booking Confirmation:
   • Upon booking our services, a confirmation email will be sent to the client detailing the agreed-upon services, date, time, and any other relevant information.
2. Cancellation by Client:
   • 48 Hours Notice: Clients may cancel their booking up to 48 hours before the scheduled service time without incurring any cancellation fee.
   • Less than 48 Hours Notice: Cancellations made less than 48 hours before the scheduled service time will be subject to a cancellation fee of 50% of the total service cost.
3. Rescheduling:
   • Clients may reschedule their booking without any additional charge up to 48 hours before the scheduled service time. Rescheduling requests made less than 48 hours before the scheduled service time may incur a fee of 25% of the total service cost.
4. Cancellation by Sky To Homes:
   • In the unlikely event that Sky To Homes needs to cancel a booking due to unforeseen circumstances such as inclement weather or equipment failure, we will offer the client the option to reschedule at no additional cost. If rescheduling is not possible, we will provide a full refund for the canceled services if prepaid.